Industry challenges, the digital business does not stop growing.

Transactions carried out by technological infrastructures are growing at a double-digit annual pace.

The problem comes when this continuous growth of infrastructure resources turns into a drop in performance.

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Transactions are growing exponentially

Digitisation leads to users making greater use of digital channels, generating more data and increasing the consumption of IT resources.

Annual benchmark of transaction growth: among stable installations around 10% to 16%, and in some other cases, up to 25%

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Data delivery failures appear

This growth has a negative impact on digital service quality, but also increases operating costs and brings devices closer to obsolescence.

SLA breach benchmark: the minimum average breach rate is around 12% of the total in management areas

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Operating response times increase

According to Aqmetrix, the average account balance query time for a Tier I bank in Mexico went from 10 seconds in early 2016 to 15 seconds in late 2018.

Operations speed benchmark  Aqmetrix + see more

Companies use tools and methodologies to resolve the problem

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These tools and methodologies are designed to solve specific cases, but when used in isolation they are not the solution to the problem because without the proper overview one-off solutions also generate new problems. For example, many cost reduction solutions have a negative impact on service quality.

The approach to solving it is inadequate because it is not dealing with the root cause of the problem from the global and multi-environment view of the installation.

Applications are the reason why infrastructures have performance problems, because they are changing rapidly and their components are replaced continuously.

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30% of the elements being produced have updated versions annually due to evolutionary, corrective and legislative developments, to which we can add 5% of completely new elements which were not there the previous year.

Updates that are applied to production and increase consumption, together with new elements, create bigger resource requirements, pushing infrastructures to the limits of their processing capacity.

Applications are the biggest asset for companies undergoing digitisation to generate higher revenue and service improvements.

Business departments require greater speed in the development of applications and more flexibility in their infrastructure agreements, which translates into two elements:

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Shorter application life cycle

The new Agile methodologies as well as pressure to offer new features that improve customer service lead to a reduction in testing times and the creation of detailed technical designs.

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Changes in technological architectures

Dynamic environments that add more layers and complexity. Today, web-based and mobile transactions go through around 35 different technology systems, compared to 22 just five years ago.

Technological evolution towards new infrastructures is impossible without a solid base of applications with good performance.

Development and operations do not have the same priorities, the current DevOps is focused on the fast delivery of new versions and solving failure events, but the inefficiencies that affect the infrastructure as a whole which don’t trigger new failures but slow down response times, thus increasing resource consumption, multiply in production.

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New developments

Applications evolve continuously, many of the components change every year.

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Data volume

60% of applications process, retrieve or sort more data than necessary.

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History

There is always a significant volume of components with vast room for improvement.

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Obsoletes

Data which is not used by companies is generated every day, impacting SLAs and CPU consumption.

Maturity in performance gives us a view of what is really having an impact, and this means that we can help you make the most of your budget.

Transforming performance into one of the key strategies for managing technological infrastructures will drastically improve the way the company relates to technology, both in customer service improvements and operational efficiency.

We fix technologic performance problems associated with current software

  • Growth due to new developments.
  • The need for fast implementation.
  • Multi-technology processes
  • The need for an overview of the impact in the infrastructure.
  • Optimisation of historical processes with low performance.
  • Adaptation to maturity in development-production integration
How we fix it:
  • Continuous monitoring.
  • Early detection and resolving of changes.
  • Technological overview of performance.
  • CMDB
  • Working on the technical design and code depending on production performance data