Software response times: immediacy as a requirement

In an era marked by speed and immediacy, the way IT systems respond to user demands has become a critical factor that directly affects the user experience, operational efficiency and business competitiveness.

Large organisations and banks face major challenges from the saturation of their systems, particularly at moments of peak commercial demand such as Black Friday or the sales, when consumption and traffic peak and requests to the databases increase. At those moments, application response times can degrade to the point of affecting service availability and, with it, the customer experience.

In this fast-moving context of data transfer, the key concept is software performance. Users expect applications to be efficient and always respond quickly and accurately. The organisation needs to be able to meet that expectation and fix any software inefficiency as soon as possible.

• How do you measure your application's performance every time you put a new version into production?

• What happens when the new web or mobile application has response time problems, or new features degrade the user experience?

• Do you know the impact on your business if your mobile or web application takes more than 5 seconds to respond?

In short, do you know which factors affect the performance of your applications and how to improve it?

More power, more complexity

Generally, the more powerful and capable a system is, the more complex it becomes.

IT infrastructures that used to be static have given way to dynamic environments running in the cloud. This greater complexity also brings bigger challenges: diagnosing problems, isolating faults, identifying bottlenecks or long response times.

Finding the root cause of these problems and getting them resolved immediately is not always easy.

On top of the complexity of the IT infrastructure there are:

• very heterogeneous environments without end-to-end traceability: APM solutions are often proposed that monitor only some environments, because deploying them across all of them takes a large investment. And these solutions also lack proposals for resolving the incidents they find.

• a fast pace of development with high software turnover. Organisations are used to constant, urgent changes to their applications which, together with the new developments the business needs, cause the quality of development to deteriorate.

• Applications are more important than ever and, as every company becomes more digital, its customers depend on them working properly every day. Optimising applications is essential to guarantee suitable response times and satisfying interaction with customers.

Optimising response times with methodology, tools and expertise

Orizon's services solve all these problems with a unique methodology (DevPerOps), supported by our own performance management platform, BOA, and give proactive control of the whole installation to resolve the problems above.

Our performance improvement proposal tackles response time optimisation with a global view and a structured approach.

• Identification and detailed analysis: our optimisation service analyses your IT infrastructure and obtains end-to-end traceability, giving you a complete, global view of what, how and when your operations run. This first phase also detects software inefficiencies that harm the application's performance.

• Resolution and improvement initiatives: once this initial phase is complete, and with a clear understanding of the problems and inefficiencies in your installation, our technical team proposes specific solutions to optimise your operations. These improvement initiatives are easy to implement, with minimal impact on your environments, and guarantee significant improvements in response times and in the business KPIs defined.

• Continuous control of the system: after analysing and fixing the inefficiencies that affect response times, Orizon's service keeps monitoring the environment to guarantee the system's stability. It also gives full visibility and control of what happens in your infrastructure. It detects changes in any metric and can even correlate them with changes made to the software.

User satisfaction and business efficiency

At Orizon, we fully understand that user satisfaction is essential for any company. Optimising application response times not only improves the user experience, it is also a vital indicator of operational efficiency and business productivity.

Optimising response times guarantees an agile, effective response that satisfies both users and the business.

With our methodology, tools and more than 15 years of expertise, we can help you reduce infrastructure costs and increase your processing capacity. Our commitment is to achieve notable reductions, of more than 30%, in consumption and response times, taking your company's operational efficiency to a new level of performance.

Contact us for an estimate of the savings you can achieve.