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POC – IT Performance Operations Center

The Performance Operations Center offers you the best IT optimization service

The IT Performance Operations Center (POC) offers an overview of the entire technology infrastructure, identifying each day the elements that affect your business targets to ensure their effectiveness and efficiency. It makes IT optimization easier by solving infrastructure cost issues, response times and SLA compliance.

The POC is made up of a qualified team of experts, the right tool (the BOA platform) and an accurate methodology (DevPerOps).

What does our IT optimization service consist of?

The POC is the embodiment of the performance function, to contain and reduce costs and ensure service levels and availability. This comprehensive IT optimization service lets you monitor the performance of any environment in your technology infrastructure, identify any deviation immediately, find its source and offer a correction for it, all of it tied to business KPIs.

  1. Identifying inefficiencies

    The POC service monitors and detects inefficiencies in the software running in production environments, on z/OS, middleware or cloud, taking in and analysing your infrastructure every day.

  2. Diagnostics and resolution

    We help you find the “needle in the haystack”, triaging to determine the root causes of problems, eliminate false positives and give you the solution to implement.

  3. Culture and collaboration

    The POC makes it easier to introduce a performance culture step by step across every environment and level of the organisation, creating a process of constant learning, measurement and improvement.

The POC IT performance methodology

The POC IT optimization methodology consists of eight phases through which information is monitored, extracted and processed to measure KPIs; procedures are applied according to the values and their variations; improvement recommendations are designed; support is given during implementation and the results are measured.

Benefits of IT performance management with the POC

Implementing and continuously operating an IT Performance Operations Center brings many tangible and intangible benefits.

Tangible benefits

Quality of service. The POC improves application response times, along with their availability and delivery of SLAs.

Reduced consumption. In the elements of the IT infrastructure that affect billing, with lower process costs.

Intangible benefits

Production area. The IT Performance Operations Center implements a continuous, daily and objective process for monitoring IT infrastructure performance.

Development area.

  • Continuous improvement of the development cycle, using POC information to improve technical designs.
  • Ability to measure the performance of suppliers, applications, etc.
  • A software quality process based on objective data.

Architecture area. Ability to measure the correctness of architecture decisions, evaluating the strategies adopted.

Management. The POC provides information on potential operating problems, costs and development suppliers.

IT performance and quality culture

The benefits have a direct impact on building an IT performance and software quality culture in organisations:

  • A constant evaluation tool to manage, report on and control the dynamic performance of the software.
  • Organisational cohesion around the concept of IT performance.
  • Overall improvement of the operation: lower costs and shorter times.
  • A virtuous circle of continuous improvement: better software development and identification of best technology practices.

Why Orizon?

Whatever the technology environment, Orizon implements a working model that helps digital organisations improve the efficiency and effectiveness of their business. We optimise the performance of technology infrastructures by focusing on a better user experience, SLA compliance and lower IT costs without compromising on service, using our own expertise, methodology (DevPerOps) and tool (BOA).

  • BOA. Our tool.

    BOA goes beyond monitoring or observability: it offers global visibility, detection of performance improvement opportunities, resolution and measurement of any technology infrastructure in production. All of it through KPIs that matter to the business, tied to both cost and service.

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  • DevPerOps. Our methodology.

    DevPerOps is a non-intrusive, independent correction and management methodology that fits into your organisation's life cycle, adding the performance layer that DevOps needed.

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