Success stories
Success stories – SLA Batch
Improvement in meeting critical SLAs at major banking institutions in Spain and LATAM
TOP 5 processing
Batch SLA optimization
Challenges
- A client with a high number of breaches in its critical batch SLAs, leading to significant penalties.
- Business volume growing by more than 55% a year.
Results
- Savings of over 70 hours of batch processing on the critical paths of the improved SLAs, with an average reduction of 51% in duration.
- 47% of the improvements were related to Oracle database changes.
Additionally
+19,6%
Increase in the SLA compliance KPI (97.7%)
-88%
Number of breaches per month
TOP 5 banking Spain
Batch SLA optimization
Challenges
- Ensure compliance with all critical batch SLAs ahead of an expected rise in business volume.
Results
- Savings of 86 hours of batch processing on the critical paths of the improved SLAs, with an average reduction of 51% in duration.
- An additional 49% reduction in CPU for each improved process.
Additionally
75%
Reduction of critical SLA breaches
23%
Of critical SLAs eliminated (redundant / obsolete)
TOP 10 banking Spain
Batch SLA optimization
Challenges
- A high number of breaches in critical batch SLAs on peak-volume days, causing business delays and penalties.
Results
- 40+ improvements implemented on the critical paths of breached SLAs, cutting total duration by over 19 hours.
- Average completion time of critical SLAs brought forward by over 1.5 hours.
Additionally
96%
Reduction of SLA breaches
+7,8%
Increase in the SLA compliance KPI (99.5%)